These are the questions we are asked most often about minibus and bus hire with Sydney Bus Hire. If yours is not here, send it through our contact page or call 0452 104 173.
Booking and quotes
How do I get a quote?
Use our online quote form with your date, start and finish times, pickup and drop-off addresses, any stops and your headcount. We reply in writing with the vehicle we recommend.
How is the price worked out?
Quotes are based on the vehicle size, the hours or the trip, the distance and the day. A vehicle is priced the same whether it carries 13 or 20 people, so the right size matters. See rates and prices for how it works.
How far ahead should we book?
As early as you can for spring weekends, December and major events. Midweek trips can often be arranged at shorter notice.
Can I book online?
Yes. Our 24/7 online bookings are open around the clock.
What are your booking and cancellation terms?
Our full terms, including changes and cancellations, are on the terms and conditions of hire page. Please read them before you confirm.
Vehicles and drivers
Do you offer self drive or rental minibuses?
No. Every booking includes one of our professional drivers.
What size vehicles do you have?
12 seater minibuses, 20 seater minibuses and 24 seater mini coaches, plus 28 and 33 seat midi coaches and 48 and 57 seat coaches for larger groups. See our fleet.
Do the vehicles have seatbelts?
Seatbelt-equipped vehicles can be confirmed when you book. Let us know if you need them, for example for children.
Do your drivers have Working With Children Checks?
Yes. Our drivers hold Working With Children Checks.
Can passengers stand if we have one or two extra?
No. All passengers must be seated, so book the next vehicle size up.
Is there room for luggage?
Minibuses take carry-on bags inside, and a luggage trailer can be added for suitcases or sports gear. Coaches have luggage bays underneath.
Children, schools and accessibility
Can we bring young children?
Yes. Tell us the number and ages of any children when you book. Our terms and conditions page has guidance on child restraints and seating by age.
Do you take school and junior sport groups?
Yes. Our drivers hold Working With Children Checks, and seatbelt-equipped vehicles can be confirmed when you book. Teachers or coaches remain responsible for supervising students on board.
Can you carry a passenger who uses a wheelchair?
Tell us about any mobility needs when you ask for a quote. We will explain what each vehicle can and cannot do so you can plan with confidence. Walking frames and folding wheelchairs can usually be stowed.
On the day
Is food or drink allowed on board?
Bottled water is fine. No other food or drink is allowed, and alcohol is not permitted on any of our vehicles.
Can passengers smoke or vape on board?
No. Smoking and vaping are not allowed on our vehicles.
Do you run on weekends and public holidays?
Yes, we operate every day of the year. Office hours for calls are Monday to Friday 9am to 5pm and weekends 1pm to 3pm.
Do you operate after midnight?
Only for weddings, and only where we have also provided the transport to the wedding.
Will the driver wait for us?
On a charter the driver stays with your group for the hours booked. On a transfer, the return is booked for a set pickup time.
What if our group is running late?
Call our office as soon as you know. On a charter, extra time may be added to your booking. On a transfer, we will work out the best option with you.
What areas do you cover?
We pick up across Sydney, with most of our work in the Inner West, the city and surrounding suburbs, and we run day trips to the Hunter Valley, the Blue Mountains, the Southern Highlands, Canberra and the coast.
Do you take bookings for party buses or similar trips?
No. We do not provide party bus services or any service based around alcohol.
Before you book: a quick checklist
Most questions are answered by having these details ready when you ask for a quote:
- The date, and the start and finish times
- Every pickup and drop-off address, and any stops in between
- The number of passengers, including the ages of any children
- Luggage, prams, walking aids or sports gear
- Any passengers who need help boarding
- A mobile number for the person who will be with the group on the day
With those details we can recommend the right vehicle and send a written quote, and there are fewer surprises on the day. Send them through our online quote form, or call 0452 104 173 during office hours if your trip is unusual and you would rather talk it through.